James Morrow Customer Feedback

At James-Morrow, we pride ourselves on providing the highest standards of advice and customer service.

We welcome all feedback and if you would like to leave us any at all, please email rupert@james-morrow.com

"We are really pleased with the way the room has turned out and the new TV looks great... Sam and Ewan did a great job as usual. I really like the Sonos system - it has opened up a new world of music! Many thanks for all your help over the past few months and for playing such a major part in the extension"

" The TV is great - thank you. The usual friendly and efficient service from the James-Morrow team. Thank you again - it is always much appreciated"

"Just a quick message to say thank you to everyone for your help and advice. I feel my decision to use a local supplier rather than a chain has been vindicated. It's great for customer relations when companies give a high level of service regardless of the relative scale of the purchase"

"Many thanks for a great music system. The system was expertly and efficiently installed by Sam and Ewan - two very personable ambassadors for your company. Please convey our thanks to them for a job very well done"

"Thank you for the superb service we have received throughout the planning and installation of our home sound system. In addition, we have found the subsequent after sales to be truly outstanding. We would not hesitate an instant to recommend to James-Morrow

"We wish all things were as simple and all companies as easy to deal with. Thank you once again"

"Many thanks for all your assistance on my cinema system. . . The engineers were a credit to your company. They worked hard, efficiently and diligently, from the moment they arrived and into the evening. Again up until the moment they left the next day, after having cleaned up everything up and helped me to rearrange furniture. They were also fine people to have around. They receive my highest commendation for the work they did"

"The two engineers we had were totally professional and worked extremely well. You are very lucky to have guys like that on your team. I would extend my thanks to them for a job well done"

‘I recently bought a Bose Lifestyle system and portable Bose Sounddock from James-Morrow and the level of service was exceptional. I love the fact they’re independent and know the products they sell inside out. I highly recommend them’

“ I have recently purchased a Monitor Audio 5.1AV surround system from James-Morrow and I feel obligated to leave feedback due to the exceptional service that I received throughout. Recently I have decided to make the step into the higher end audio market to complement a home theatre setup. I found the service at James-Morrow to be above and beyond. Being new to buying higher budget, quality audio systems I found myself apprehensive to entering boutique shops filled with snooty experts that would look down their nose at me but I found the service here fantastic. I was walked through every element of what I was buying, all my questions (no matter how daft) were answered in full and I was always made to feel that my business was extremely welcome unlike other “elite” retailers.

To those of you looking for the absolute bargains from online discounts, I would suggest that the minimal extra margin charged by James Morrow, due to being a physical retailer, is used to provide you with sound knowledge and brilliant customer service that slightly cheaper online prices just cannot offer. I am hugely impressed with my experience and will most certainly be taking my business there again.”

" I purchased a Sonos system on Saturday 19th June and thanks for your helpful staff's recommendations on the set up, I had dismantled my old hi-fi and set up the Sonos system in my office and living room within a couple of hours. The sound is excellent and the offerings by Napster and Last FM are overwhelming - so much so we stayed up till 3am trying to find the most obscure artists we could remember - we were not disappointed!! The best and most fun purchase I've made for a long time, so thank you for this recommendation"

"We are absolutely delighted with the equipment and your engineers were absolutely superb"

"I just had to write and tell you how much the Sonos sound system has transformed my life - it is fantastic. Thank you again...."

" I would like to take this opportunity to thank you for all your help with our fantastic new system.........It is so refreshing to come across a business that genuinely cares................You were a joy to deal with and proved that trades people can be polite, courteous, efficient and reliable! ......Your engineers were a pleasure to have in the house....... and we LOVE our new system. "

"I recently purchased a system from your company and am writing to say how impressed I have been by the level of service you provide..... It is very refreshing to find a business providing such excellent service. "

"I would like to thank you all for the excellent customer & installation service. Very happy.... all packaging was removed. Excellent all round service"

"Thank you and the team for the very excellent job done in supplying and installing the Lifestyle 48 system to our house. My wife and I are delighted with our new system. The engineers showed full respect and I have nothing but full praise for them. It was a pleaure to have them in the house"

"James-Morrow provide a great service and are perfectionists - I can't fault any aspect of what they do. I would recommend them to anyone."

Thank you for making the whole process very easy - we are very happy customers."

"I would recommend James-Morrow to anybody. Their service is first class and they are at the forefront of new home entertainment technology."

"Thanks again for your excellent service, advice and honest approach to finding me the right product within my budget. Your overall professional approach was a welcome change to the usual indifferent service received in so many other shops."

"I was very impressed with the professional and courteous service James-Morrow provided. They are very helpful from the earliest stages and offer outstanding after sales backup. Excellent."

"Exceptional service from a very friendly team. What makes the experience with James-Morrow even better is the after sales care, which is absolutely faultless."

"I have had many different requirments but whatever they were, the friendly and knowledgeable staff at James-Morrow have always been happy to help. The service has been outstanding."

"When I initially approached James-Morrow, I had an idea of what I wanted but wasn't sure of the options. They took me through all of the variables, were flexible, very helpful and their after sales service has been excellent."

"Thank you for the superb professional job you carried out for us. We were impressed from the outset by your professional, helpful and friendly approach. Thanks for making a compex job so simple. We would recommend your company to anyone without hesitation."